Returns & Exchange
If for any reason, you would like to return, you are welcome to return it to us within 15 days of the original order date in accordance with the our return policy. Items received outside of this period may not be accepted.
Please mail item(s) back to:
Krisa
6442 Platt Ave #181
West Hills, CA 91307
ATTN : RETURNS
RETURN POLICY:
- Merchandise must not be worn, altered, or washed. Merchandise must have all tags attached and be returned in original packaging.
- Merchandise returned without the original hangtag, or a damaged hangtag, may result in a delayed refund or may not qualify for a refund.
- Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
- FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED
- ANY REFUSED, FORFEITED, OR UNCLAIMED PACKAGES ARE NON-REFUNDABLE
ADDITIONAL INFORMATION:
U.S Exchanges / Cancellations
Please email our customer service team at customerservice@krisastyle.com with your request and our representatives can assist you with ensuring that your desired size or color is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.
To receive your replacement item(s) faster, it is recommended that you repurchase the desired item(s) and return the item(s) that did not work out.
If you wish to cancel your order, please contact us immediately, we will be able to process the cancellation only if the order has not been shipped
International Exchanges / Cancellations
Unfortunately, we are unable to accept exchanges at the time. Customers follow the return process (stated above) for their unwanted and will need to place a new order for the desired product.
If you need to cancel an order contact customerservice@krisastyle.com immediately. We are able to cancel the order if the package has not been shipped yet.
If an order has been shipped and refused, the customer will be responsible for the original duties, taxes, shipping & handling costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package back. These amounts will be subtracted from your merchandise refund.