Customer Care

• PAYMENT SECURITY
• ORDERING
• SECURE SHOPPING
• RETURNS

• All transactions on this website are processed using Paypal, a secure online payment gateway that encrypts your card details in a secure host environment.

• What payment methods do you accept?

  • Credit Cards
  • We accept Visa, Mastercard, American Express, Discover, and JCB.
  • PayPal
  • Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.

• Payment Security
  All transactions submitted to use are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. Lanston is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

  How is tax calculated in my order?
  Orders shipping to California will be charged sales tax.

  What time does my order have to be submitted by in order to ship out today?
  All orders must be submitted by noon (12:00 pm) PST in order to ship the same day. If the order is placed after noon, it will likely ship out the next business day.

  I found an item I would like to purchase however my size is not showing up.
  All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. However, you can e-mail customerservice@lanstontees.com OR call our customer service team @(323)589-2020 to see if the style/ size will be available soon.

  How can I change or cancel an order?
  Unfortunately, we are not able to change or cancel an order once the order has been placed. To change or cancel an order please contact our customer service team at (323)589-2020. You may change or cancel an order at any time before the order ships.

  How do I check the order status?
  

  • Log In to your account and click on order status
  • You can track your shipment on this page

• Where should I send my return and what do I need to include with it?
  
  Please e-mail customerservice@lanstontees.com with your order number to request your free return label. We will then e-mail you back the label that you need to put outside the box. If you are not able to print, or don't have access to a printer, please let us know and we can mail you the return label.
  
  Please include the RETURN FORM inside the return package along with the item(s) you're returning (unworn, with original tags).
  
  Please mail return to:
  
  lanston
  ATTN: ECOMMERCE RETURNS
  2020 Hawkins Circle
  Los Angeles, CA 90001

  How long will it take to receive my refund after I shipped my return?
  The return process usually takes from one to two weeks, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.

  I need to do an exchange?
  It is strongly recommended that you contact our customer service team (323-589-2020) to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.