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Lanston

Customer Care

  • All transactions on this website are processed using Paypal and Stripe, a secure online payment gateway that encrypts your card details in a secure host environment.

  • What payment methods do you accept?

    • We accept Visa, Mastercard, American Express, Discover, and JCB.
    • PayPal
    • Amazon Pay

  • How is sales calculated in my order?
    Orders shipping to California will be charged sales tax.

    What time does my order have to be submitted by in order to ship out today?
    All orders must be submitted by noon (12:00 pm) PST in order to ship the same day. If the order is placed after noon, it will likely ship out the next business day. Orders placed Friday - Sunday or Holidays will be processed the next business day.

    I found an item I would like to purchase however my size is not showing up.
    All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. However, you can e-mail customerservice@lanstontees.com OR call our customer service team at (323)589-2020 to see if the style/ size will be available soon.

    How can I change or cancel an order?
    Unfortunately, we are not able to change or cancel an order once the order has been placed. To change or cancel an order please email customerservice@lanstontees.com or contact our customer service team at (323)589-2020. You may change or cancel an order at any time before the order ships.

    How do I check the order status?

    • Log In to your account and click on order status
    • You can track your shipment on this page

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I understand that duties and taxes are NOT included in the shipping fees and must be paid separately upon delivery to the local carrier.

I accept that any shipments returned or abandoned due to the refusal of payment for duties or taxes will not be refunded.