Returns & Exchange
U.S. Returns
| Returns Within 30 Days | Returns After 30 Days | Returns After 45 Days |
|---|---|---|
|
Free return labels within the US are valid only and able to be generated within 30 days from receipt of order. Returned items must be received within 14 days after the return label has been generated or a $10 restocking fee per item will be incurred. To access your free return label, please CLICK HERE. *only one complimentary return label can be generated per order |
After 30 days from receipt of order, a $15 return label fee will be deducted from the refund. Returned items must be received within 14 days after the return label has been generated or a $10 restocking fee per item will be incurred. To access your return label, please CLICK HERE. |
NO RETURNS AFTER 45 DAYS FROM RECEIPT OF ORDER WILL BE ACCEPTED |
International Returns
| Returns within 30 Days | Returns after 30 Days |
|---|---|
|
All freight for International returns are paid by the customer, and it is their responsibility to send back. Lanston are not responsible for any lost or damaged shipments. Once received we will refund you for the amount of the goods returned. Customers will not be refunded for any duties/taxes incurred when originally receiving the shipment. Please mark box “RETURN MERCHANDISE OF USA ORIGIN” and mail items to: Lanston |
All freight for International returns are paid by the customer, and it is their responsibility to send back. Lanston are not responsible for any lost or damaged shipments. Once received we will refund you for the amount of the goods returned. Customers will not be refunded for any duties/taxes incurred when originally receiving the shipment. Merchandise received after 30 days will incur a $10 restocking fee per item, and will be deducted from the refund. Please mark box “RETURN MERCHANDISE OF USA ORIGIN” and mail items to: Lanston
NO RETURNS AFTER 45 DAYS FROM RECEIPT OF ORDER WILL BE ACCEPTED |
* The return process usually takes 5-10 business days upon receipt of item(s). You will receive an email confirmation once your refund has been processed.
RETURNS POLICY :
- Merchandise must not be worn, altered, or washed. Merchandise must have all tags attached and be returned in original packaging.
- Merchandise returned without the original hangtag, or a damaged hangtag, may result in a delayed refund or may not qualify for a refund.
- Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
- FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED
- ANY REFUSED, FORFEITED, OR UNCLAIMEMD PACKAGES ARE NON-REFUNDABLE
ADDITIONAL INFORMATION:
U.S Exchanges / Cancellations
Please email our customer service team at customerservice@lanstontees.com or call us at 323.589.2020, our representatives can assist you with ensuring that your desired size or color is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.
To receive your replacement item(s) faster, it is recommended that you repurchase the desired item(s) and return the item(s) that did not work out.
If you wish to cancel your order, please contact us immediately, we will be able to process the cancellation only if the order has not been shipped
International Exchanges / Cancellations
Unfortunately, we are unable to accept exchanges at the time. Customers follow the return process (stated above) for their unwanted and will need to place a new order for the desired product.
If you need to cancel an order contact customerservice@lanstontees.com immediately. We are able to cancel the order if the package has not been shipped yet.
If an order has been shipped and refused, the customer will be responsible for the original duties, taxes, shipping & handling costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package back. These amounts will be subtracted from your merchandise refund.