Returns & Exchange

Due to the COVID-19 Safer at Home Mandate, our offices are temporarily closed and we are unable to accept any returns. We apologize for the inconvenience and will be extending our return policy as well as waiving any restocking fees.

Thank you in advance for your understanding and patience.

For any questions, please email customerservice@lanstontees.com

DOMESTIC ORDERS:

FREE RETURN within US:  Item(s) must be received within 15 days of delivery, otherwise a $9.95 restocking fee will be deducted from your refund.

For your FREE return label, please CLICK HERE.  You need your order number in order to process your request. If you are unable to locate your order number or need further assistance, please email customerservice@lanstontees.com or call us at 323.589.2020

Please include the RETURN FORM inside the return package along with the item(s) you're returning (unworn, with original tags).

DOMESTIC EXCHANGES / CANCELLATION 

Please email our customer service team at customerservice@lanstontees.com or call us at 322.589.2020, our representatives can assist you with ensuring that your desired size or color is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.

To receive your replacement item(s) faster, it is recommended that you repurchase the desired item(s) and return the item(s) that did not work out.
If you wish to cancel your order, please contact us immediately, we will be able to process the cancellation if the order has not been shipped

REFUNDS

The return process usually takes 5-10 business days upon receipt of item(s). You will receive an email confirmation once your refund has been processed.

INTERNATIONAL RETURNS:

For INTERNATIONAL orders, all freight for returns & exchanges are paid by the customer.

Merchandise must be returned within 30 days. Merchandise returned after 30 days will only be refunded store credit for 50% of the purchase price.

Merchandise must not be worn, altered, or washed. Merchandise must have all tags attached and be returned in original packaging.

Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.

Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED

INTERNATIONAL CANCELLATIONS:

• If you need to cancel an order, please contact customerservice@lanstontees.com immediately. We are able to cancel the order if the package has not been shipped yet.
• If an order has been shipped and refused, customer will be responsible for the original duties, taxes, shipping & handling costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package back. These amounts will be subtracted from your merchandise refund. 

 INTERNATIONAL EXCHANGES:

• Lanston does not accept exchanges at this time.
• Customers will follow return process (stated above) for their unwanted product and will need to place a new order for the desired product.

REFUNDS

• The return process usually takes 5-10 business days upon receipt of items. You will receive an email confirmation once your refund has been processed.