FREE RETURN within US: Item(s) must be received within 15 days of delivery, otherwise a $9.95 restocking fee will be deducted from your refund.
For your FREE return label, please CLICK HERE. You need your order number in order to process your request. If you are unable to locate your order number or need further assistance, please email firstname.lastname@example.org or call us at 323.589.2020
Please include the RETURN FORM inside the return package along with the item(s) you're returning (unworn, with original tags).
For INTERNATIONAL orders, all freight for returns & exchanges are paid by the customer.
Merchandise must be returned within 30 days.
Merchandise returned after 30 days will only be refunded store credit for 50% of the purchase price.
Merchandise must not be worn, altered, or washed.
Merchandise must have all tags attached and be returned in original packaging.
Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED
EXCHANGES / CANCELLATION
Please email our customer service team at email@example.com or call us at 322.589.2020, our representatives can assist you with ensuring that your desired size or color is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.
To receive your replacement item(s) faster, it is recommended that you repurchase the desired item(s) and return the item(s) that did not work out.
If you wish to cancel your order, please contact us immediately, we will be able to process the cancellation if the order has not been shipped yet.
The return process usually takes from one to two weeks, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.
At this time, we are not able to accommodate international returns.
EXCHANGES / CANCELLATION
International Checkout, our International shipping partner, cannot accept cancellations or changes to your order once your order has been officially placed with Lanston and payment has been processed.
Please contact International checkout immediately at firstname.lastname@example.org if you wish to make any changes to your order.