FAQ's

FREQUENTLY ASKED QUESTIONS

DOMESTIC ORDERS

For any questions, comments or concerns you have, we are here to help. Below are some FAQs that might help, otherwise please email customerservice@lanstontees.com or call us at (323)589-2020

ORDERING

What payment methods do you accept?

• Credit Cards

  We accept Visa, Mastercard, American Express, Discover, and JCB.

• PayPal

  Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout. 

• Amazon Pay

How is tax calculated in my order?

Orders shipping to California will be charged sales tax. Please note, all international packages may be subject to customs duties and taxes, and it's the customer's responsibility to pay them. Please refer to International order section for more information.

What time does my order have to be submitted by in order to ship out today?

All orders must be submitted by noon (12:00 pm) PST in order to ship the same day. If the order is placed after noon, it will likely ship out the next business day. Orders placed Friday - Sunday or Holidays will be processed the next business day.

I found an item I would like to purchase however my size is not showing up.

All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. However, you can e-mail customerservice@lanstontees.com OR call our customer service team at (323)589-2020 to see if the style/ size will be available soon.

How can I change or cancel an order?

To change or cancel an order please contact our customer service team at (323)589-2020. You may change or cancel an order at any time before the order ships.

DOMESTIC RETURNS

• Please include the RETURN FORM inside the return package along with the item(s) you're returning (unworn, with original tags). You may drop off the package at any USPS location or can hand it to your postal carrier.  
• Free Returns are offered only within the US and item(s) must be received within 15 days of  delivery, otherwise a $9.95 restocking fee will be deducted from your refund.  
• All FINAL SALE Items cannot be returned or exchanged.

How long will it take to receive my refund after I shipped my return?

The return process usually takes from one to two weeks, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.

I need to do an exchange?

Please email our customer service team at customerservice@lanstontees.com or call us at 322.589.2020, our representatives can assist
you with ensuring that your desired size or color s available as well as serving it for you. The item(s) will then be sent out as soon as
your return arrives and is processed.

To receive your placement item(s) faster, it is recommended that you repurchase the desired item(s) and return the item(s) that did not work out.

How do I check the order status?

• Log In to your account and click on order status
• You can track your shipment on this page

INTERNATIONAL ORDERS:

International Returns:

• Customer is responsible for shipping fees to send the item(s) back to Lanston
• Please include the RETURN FORM inside the return package along with the item(s) you're returning, unworn, unwashed with original tags.
• Merchandise MUST BE RETURNED within 30 days. Returned after 30 days will only be refunded store credit for 50% of the purchase price
• All FINAL SALE Items cannot be returned or exchanged.
• Your credit or refund will be applied within 5-10 business days upon receipt of your item(s).

Please mail returns to:

Lanston
ATTN: ECOMMERCE RETURNS
2020 Hawkins Circle
Los Angeles, CA USA 90001

Cancellations:

• If you need to cancel an order, please contact customerservice@lanstontees.com immediately. We are able to cancel the order if the package has not been shipped yet.
• If an order has been shipped and refused, customer will be responsible for the original duties, taxes, shipping & handling costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package back. These amounts will be subtracted from your merchandise refund. 

Exchanges:

• Lanston does not accept exchanges at this time.
• Customers will follow return process (stated above) for their unwanted product and will need to place a new order for the desired product.